You can reach us by email at info@dmvdocuments.com or by phone at +49 (0451) 218 6679. For written inquiries, please use the address Wendtplatz 5. We typically respond within one business day.
Direct ways for your inquiries about document organization and digital management.
Monday to Friday, 9:00 AM – 5:00 PM. Appointments by arrangement.
Do you represent an organization or authority and would like to collaborate with us? Briefly describe your project – we will get back to you within two business days.
We help you with questions about document organization and digital management. You can find our response times and the most common concerns here.
You can reach us by email at info@dmvdocuments.com or by phone at +49 (0451) 218 6679. For written inquiries, please use the address Wendtplatz 5. We typically respond within one business day.
We respond to standard inquiries within 24 hours (Mon–Fri). For more complex topics regarding digital file management or workflow automation, processing may take up to three business days. In urgent cases, please contact us by phone.
Yes, you can find our FAQ page under the menu item "Help". There we have compiled the most common questions about document management, security standards, and using our platform. The page is updated regularly.
Of course. For individual advice on digital management or introducing new processes, we are happy to arrange a phone or video appointment. Please send us an email with your preferred dates and a brief description of your concern.
For standard inquiries, the response time is a maximum of 24 hours. Critical disruptions (e.g., platform outage) are handled within 4 hours. Please refer to our General Terms and Conditions on the terms.html page for the exact SLA details.
The FAQ page is directly accessible via the "FAQ" link in the main menu. Alternatively, you can send us an email at any time – we will forward your question to the responsible department.